Accord Production Building IT Helpdesk Request page
Welcome to Accord Production Building IT Helpdesk Request page. Below you’ll find the details for how to contact support and our average start time.
Please fill out the form, and one of our agents will reach out to you asap.
HELP DESK CONTACT METHODS
No
Yes
Yes
No
Yes
Yes
Yes
Yes
https://clients.tekorder.com/accord-prod-request/ Add Urgent or Emergency to the subject
EXAMPLES
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Network Issues (Emergency).
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Call 305-231-4773 and explain that this is an emergency. An engineer will pick up and will start troubleshooting issue immediately.
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If no one picks up, call and text your Account Manager and / or cc by text 786-530-1496. Please make sure to mention that this is an emergency.
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Troubleshoot issue with laptop not turning on.
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Call, Email or Text us the info.
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Let us know your desired resolution time.
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SLA DETAILS
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Our SLA is immediate if you consider an emergency. If the request is not an emergency simply inform us of the desired resolution date and time.
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Emergencies: Immediate
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Non-Emergencies: Scheduled, and based upon request
RATES
No
$135 / $110
M-F 7AM - 7PM
Sat 8AM – 5PM
2 Hours
Yes
$215 / $165
https://clients.tekorder.com/accord-prod-request/ Add Urgent or Emergency to the subject
24 / 7
10 Min. / 30 Min.*
Submit a Request
Please fill out the form, and one of our agents will reach out to you asap.